The grocery business just keeps on changing; even in the ten years I have been at Webstop I have seen so many shifts across the retail landscape. I’m still relatively young though, grocery veterans have such a deeper perspective on this change and that’s why I love getting time with them.
Recently I sat down with John Ross, President & CEO of IGA, and a retail veteran through-and-through, to talk about opportunities for independent grocers as they navigate this changing landscape.
John and I touch on a variety of great topics that likely will be helpful to you including:
How can you win customer engagement through storytelling?
What new technologies will change the fundamentals of your business?
Thinking like an educator rather than a salesmen
How can a digital circular be most effective?
What does omnichannel really mean and why should you care?
Why are digital analytics so important?